FAQs

No, there’s no charge for cancellations made up to 24 hours before your transfer. If you don’t show up without prior notice, we may apply a fee. If you’ve already made a payment, simply reach out to us, and we’ll process your refund accordingly.

Yes! Except for the airport where we have designated drop-off and pick-up points, we will take you right to the doorstep of your apartment, hotel, resort, or any other destination.

Yes, we can accommodate multiple drop-off locations if you let us know in advance. Please note that this service may incur an additional fee.

No, there are no hidden fees for baby and child seats. We follow a straightforward pricing policy: what you see is what you pay. As per Portuguese law, all children under 12 years old must use appropriate child seats.

Yes, the fare is the same for children, babies, and adults. Since every passenger requires a seat and seatbelt, we charge on a per-transfer basis regardless of age.

All of our transfers are completely private, meaning you’ll have the vehicle to yourself, whether it’s a car or a van, depending on the number of passengers. Our service is direct and door-to-door, unless you’ve requested a stop along the way.

Yes, as long as you inform us in advance when making your booking, we’ll ensure there is enough room to accommodate all your luggage, including larger items like golf clubs and surfboards.